CON-SNT-ESA-DMP-SMS-1

Description

Cisco SMARTnet Cisco ESA Domain Protection Fixed SMS-1

Product SKU

CON-SNT-ESA-DMP-SMS-1

Product Description

Cisco Smart Net Total Care 8x5xNBD

Product Overview

Provides 24x7x365 access to Cisco Technical Assistance Center (Cisco TAC), 24x7x365 access to major and minor software updates for the covered device, business hours fault reporting (8×5) and replacement of failed hardware by the next business day (NBD).

Software Support

24×7 Software assistance and downloadable updates

Hardware Support

Business Hours fault reporting (8×5), replacement hardware to arrive by the Next Business Day (NBD)

Advance Replacement

Replacement hardware is sent before the faulty equipment is returned.